How we rank

These are the factors we use, in order of importance — the first counts for most, commission for least.

1. 1How well a listing matches your search — the words you typed, and the destination and dates you asked for.
2. 2Review score — the ratings travellers leave after a trip.
3. 3Verification status — whether the organization running the experience is Field-Verified.
4. 4Cancellation and completion record — how often the operator cancels, and how often trips go ahead as booked.
5. 5Response time — how quickly the operator replies to messages.
6. 6Listing completeness — whether the listing gives you the photos, itinerary and detail you need to decide.
7. 7Commission — the rate the operator has chosen to pay us, within the limits below.

Commission is the share of the price an operator pays RoamNeo when you book. The platform floor is 10%. An operator can choose to pay above their floor, and that choice is the last factor in the list above.

Paying the floor is not a mark against anyone. It says nothing about the quality of an experience, or about the organization running it.

Commission cannot reorder results freely. These limits hold on every search, at every rate:

At most three positions. Commission can move a listing up by three places at most, against where the other factors on their own would have put it.

Never into first place. Commission cannot move a listing into the top result. The first result is not for sale, at any rate.

A quality bar on the top three. A listing that does not clear our quality bar cannot sit in the first three results, whatever it pays. No rate makes a weak listing eligible for them.

One search in ten ignores commission entirely and is ordered on the other factors alone. That holdout is permanent, and it is how we measure what the commission factor is doing to the order.

Commission is an input to the order of results and nothing else. It has no part in:

• Whether an organization is Field-Verified, or how that check is carried out.
• Any badge shown on a listing.
• The size of a listing's card in results.
• Whether a listing appears in a collection we put together.